Remote Portuguese-Speaking Customer Support Specialist

berlinbrands; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Product discounts

Subsidized sports and wellness card

Paid sick days

Occasion-based bonuses

Training and language lessons

Social events

Job summary

BerlinBrands is seeking a Portuguese-speaking customer support agent to handle inbound calls and emails, answering questions about products, orders, and returns, and routing cases to the back office. The role supports Bratislava-based or fully remote work from Slovakia, with English or Slovak proficiency in addition to Portuguese.

The position emphasizes strong communication, self-motivation, teamwork, and a customer-focused approach, with opportunities for bonuses and training.

Qualifications

• Proficient in Portuguese; near-native level.
• English or Slovak proficiency required.
• Strong communication and a customer-focused approach.
• Open to recent graduates; education at secondary to university level.

Responsibilities

• Answer inbound customer questions by phone and email, with phone interactions forming the majority.
• Explain product options and assist with orders and returns processes.
• Prepare cases for follow-up by the back office.
• Manage customer interactions on Amazon and eBay and other marketplaces.
• Document and complete follow-up work on customer cases.
• Coordinate with internal departments to resolve inquiries.

Skills

Portuguese proficiency

English/Slovak proficiency

Strong communication

Customer-focused

Self-motivation

Teamwork

Negotiation skills

Education

Secondary/vocational/university-level education

Job description

BerlinBrands is seeking a Portuguese-speaking customer support agent to handle inbound calls and emails, answering questions about products, orders, and returns, and routing cases to the back office. The role supports Bratislava-based or fully remote work from Slovakia, with English or Slovak proficiency in addition to Portuguese.

The position emphasizes strong communication, self-motivation, teamwork, and a customer-focused approach, with opportunities for bonuses and training.