Remote ROI-Certified Healthcare Data Support

Datavant; United States; Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer service representative to handle inbound/outbound calls, ensure HIPAA compliance, and manage information requests with accuracy. You will document interactions and follow standard procedures while maintaining data privacy.

The role requires a high school diploma, multi-line phone experience, and MS Office proficiency, with a focus on accuracy, speed, and confidentiality. It also notes remote work possibilities and the company’s commitment to equal opportunity.

Qualifications

• High school diploma or equivalent, accredited as recognized by the State Dept. of Education.
• Friendly, professional manner of communication with good customer service skills.
• Experience with a multi-line phone system required. Proficiency in MS-Office; one year experience beneficial.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and proofreading/editing documents.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent customer service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries received by telephone, email or written correspondence.
• Document all calls, inquiries and resolution in appropriate software systems.
• Follow department/site specific processes and procedures and meet productivity and quality expectations.

Skills

Customer service

Attention to detail

Organizational skills

MS Office proficiency

Education

High school diploma

Tools

MS Office

Job description

Datavant is seeking a customer service representative to handle inbound/outbound calls, ensure HIPAA compliance, and manage information requests with accuracy. You will document interactions and follow standard procedures while maintaining data privacy.

The role requires a high school diploma, multi-line phone experience, and MS Office proficiency, with a focus on accuracy, speed, and confidentiality. It also notes remote work possibilities and the company’s commitment to equal opportunity.