Remote Healthcare Support Specialist (CPC/ROI)

Datavant; Salt Lake City (UT); Remote; USD 21.000 - 25.000; Vollzeit

Zusammenfassung

Datavant is hiring for a customer service role supporting healthcare information requests. You will handle telephone inquiries, document interactions, and ensure compliance with privacy standards while delivering high-quality service.

The position requires a high school diploma, multi-line phone experience, and proficiency with MS-Office. The role may involve remote work with reliable internet access, and candidates must be able to pass HIPAA and ROI related certifications.

Qualifikationen

• Friendly, professional manner of communication.
• Experience with multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level.

Aufgaben

• Answer and conduct business on the telephone with excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document all calls, inquiries and resolutions in software systems.
• Meet and maintain productivity and quality assurance expectations.
• Maintain confidentiality and high level of professionalism.

Kenntnisse

Customer service

Phone system

Attention to detail

MS-Office proficiency

Ausbildung

High school diploma

Tools

MS-Office

Jobbeschreibung

Datavant is hiring for a customer service role supporting healthcare information requests. You will handle telephone inquiries, document interactions, and ensure compliance with privacy standards while delivering high-quality service.

The position requires a high school diploma, multi-line phone experience, and proficiency with MS-Office. The role may involve remote work with reliable internet access, and candidates must be able to pass HIPAA and ROI related certifications.