Remote Roadside Support Specialist

Agero, Inc.; Sierra Vista (AZ); On-site; USD 2,239,000 - 2,617,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

PTO

Tuition reimbursement

Referral bonus program

Roadside assistance

Career growth

Job summary

Agero, Inc. is seeking Remote Response Associates to support stranded drivers with national coverage. You will take real-time inbound calls, determine next steps, and guide customers through urgent events with empathy and clear directions.

This role emphasizes rapid problem solving and precise coordination with roadside partners. You will work in a remote, performance-driven team, leveraging digital tools, CRM systems, and dispatch software to deliver high-quality assistance and maintain

Qualifications

• Must be able to handle high-stress, real-time calls with empathy.
• Strong listening and questioning skills to capture accurate details.

Responsibilities

• Handle high-volume calls and gather essential details for dispatch.
• Dispatch with accuracy by coordinating with external service providers.
• De-escalate and support customers using empathy and clear guidance.
• Navigate multiple web-based systems and dispatch tools simultaneously.
• Excel in a virtual team environment using Zoom and Google Chat.

Skills

Empathy in Action

Effective Communication

Sound Judgment Under Pressure

Problem-Solving & De-escalation

Multitasking Mastery

Service Excellence

Tech Proficiency

Accountability & Reliability

Tools

CRMs

Dispatch software

Google Maps

Google Workspace

Job description

Agero, Inc. is seeking Remote Response Associates to support stranded drivers with national coverage. You will take real-time inbound calls, determine next steps, and guide customers through urgent events with empathy and clear directions.

This role emphasizes rapid problem solving and precise coordination with roadside partners. You will work in a remote, performance-driven team, leveraging digital tools, CRM systems, and dispatch software to deliver high-quality assistance and maintain