Remote Roadside Support Specialist

Agero, Inc.; Meridian (MS); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

401(k) match

PTO

Tuition reimbursement

Roadside assistance

Job summary

Agero, Inc. is seeking Remote Response Associates to support stranded drivers via real-time inbound calls from across the United States. You will gather essential details, dispatch the right assistance, and provide clear guidance to customers in urgent situations.

Ideal candidates exhibit empathy, exceptional listening, and strong problem-solving skills while navigating multiple digital tools. Agero offers a remote, performance-driven environment with opportunities for growth and development.

Qualifications

• Empathy and genuine connection with stressed customers.
• Active listening to extract critical details during calls.
• Clear guidance and calm, professional communication under pressure.
• Ability to multitask while navigating multiple screens and systems.

Responsibilities

• Handle high-volume inbound calls to gather location and vehicle details for dispatch.
• Coordinate with external service providers to ensure timely arrival of help.
• De-escalate upset customers and provide calm guidance and next steps.
• Navigate multiple web-based tools and dispatch systems to track progress.
• Collaborate with a remote team via Zoom and Google Chat.

Skills

Empathy

Communication

Active listening

Judgment under pressure

Problem-solving

Multitasking

Tech proficiency

Remote work

Tools

CRM software

Dispatch systems

Google Maps

Google Workspace

Job description

Agero, Inc. is seeking Remote Response Associates to support stranded drivers via real-time inbound calls from across the United States. You will gather essential details, dispatch the right assistance, and provide clear guidance to customers in urgent situations.

Ideal candidates exhibit empathy, exceptional listening, and strong problem-solving skills while navigating multiple digital tools. Agero offers a remote, performance-driven environment with opportunities for growth and development.