Remote Roadside Support Specialist

Agero, Inc.; Macon (GA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO

Tuition reimbursement

Employee Assistance Program (EAP)

Referral bonus

Roadside assistance for employees

Job summary

Agero, Inc. is seeking Remote Response Associates to assist stranded motorists nationwide, providing calm, informed guidance during emergencies.

You will gather location data, dispatch roadside help, and coordinate with a network of providers while maintaining exceptional customer service in a fast-paced, fully remote setting. The role emphasizes empathy, clear communication, and the ability to navigate multiple digital tools, with onboarding potentially involving in-person travel for initial

Qualifications

• 1+ years of continuous customer service experience

Responsibilities

• Handle High-Volume Calls and gather essential details for dispatch
• Dispatch with Accuracy coordinating with external providers
• De-escalate & support customers using empathy
• Navigate Digital Tools and dispatch systems across multiple screens
• Excel in a Virtual Team via Zoom and Google Chat

Skills

Empathy in Action

Effective Communication

Active Listening

Sound Judgment

Problem-Solving

Multitasking

Service Excellence

Tech Proficiency

Accountability

Education

Customer service experience

Tools

CRM systems

Dispatch software

Google Maps

Google Workspace

Job description

Agero, Inc. is seeking Remote Response Associates to assist stranded motorists nationwide, providing calm, informed guidance during emergencies.

You will gather location data, dispatch roadside help, and coordinate with a network of providers while maintaining exceptional customer service in a fast-paced, fully remote setting. The role emphasizes empathy, clear communication, and the ability to navigate multiple digital tools, with onboarding potentially involving in-person travel for initial