Remote Roadside Support Specialist

Agero, Inc.; Gulfport (MS); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Tuition reimbursement

EAP

Referral bonuses

Roadside assistance

Job summary

Agero, Inc. is seeking Remote Response Associates to join our Roadside Assistance team. You will be the first point of contact for drivers in distress, taking real-time calls from across the United States and guiding them through urgent, unplanned events.

You will gather essential details, coordinate with service providers, and provide calm, clear instructions while navigating multiple systems. This role emphasizes empathy, rapid problem-solving, and teamwork in a fully remote setting.

Qualifications

• Candidates must genuinely understand and comfort drivers in distress.
• Active listening to extract critical details and guide customers clearly.
• Strong judgment to decide when escalation is needed and when to resolve.
• Calm, professional problem-solving to convert stressful calls into positive outcomes.
• Ability to multitask across systems while maintaining accurate notes.

Responsibilities

• Handle high-volume inbound calls from motorists and gather essential details for dispatch.
• Coordinate with external service providers to ensure timely, accurate assistance.
• De-escalate and support customers with empathy during stressful incidents.
• Navigate multiple web-based systems and dispatch tools to track service progress.
• Collaborate with remote team peers via Zoom/Chat to achieve targets.

Skills

Empathy in Action

Active listening

Effective communication

Sound judgment under pressure

Problem-solving

Multitasking

Service excellence

Tech proficiency

Accountability

Tools

CRM systems

Dispatch software

Google Maps

Google Workspace

AI tools

Job description

Agero, Inc. is seeking Remote Response Associates to join our Roadside Assistance team. You will be the first point of contact for drivers in distress, taking real-time calls from across the United States and guiding them through urgent, unplanned events.

You will gather essential details, coordinate with service providers, and provide calm, clear instructions while navigating multiple systems. This role emphasizes empathy, rapid problem-solving, and teamwork in a fully remote setting.