Remote Roadside Support Specialist

Agero, Inc.; Lynchburg (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

PTO

Tuition Reimbursement

EAP

Referral Bonus

Roadside Assistance

Job summary

Agero, Inc. is seeking Remote Response Associates to join our Roadside Assistance team, guiding stranded drivers through real-time emergencies with empathy and clear instructions.

You will handle high-volume inbound calls from motorists across the U.S., coordinate with service providers, and utilize multiple dispatch tools in a remote, performance-driven environment. Candidates should have 1+ year of customer service experience, a quiet home office, and the ability to multitask while documenting

Qualifications

• You will handle real-time, high-stress customer interactions with empathy and clarity.

Responsibilities

• Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly for stranded motorists in real-time.
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Skills

Empathy in Action

Effective Communication

Sound Judgment Under Pressure

Problem-Solving & De-escalation

Multitasking Mastery

Service Excellence

Tech Proficiency

Accountability & Reliability

Tools

CRMs

Dispatch software

Google Maps

Google Workspace

Job description

Agero, Inc. is seeking Remote Response Associates to join our Roadside Assistance team, guiding stranded drivers through real-time emergencies with empathy and clear instructions.

You will handle high-volume inbound calls from motorists across the U.S., coordinate with service providers, and utilize multiple dispatch tools in a remote, performance-driven environment. Candidates should have 1+ year of customer service experience, a quiet home office, and the ability to multitask while documenting