Remote Roadside Support Specialist

Agero, Inc.; Tupelo (MS); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Shift differentials

Benefits package

PTO & tuition reimbursement

Career growth opportunities

Job summary

Agero, Inc. is seeking Remote Response Associates for the Roadside Assistance team. You will be the first point of contact for drivers, taking real-time inbound calls across the U.S. and guiding them through urgent, unplanned events.

Role emphasizes empathy, clear communication, and precise dispatch, with a focus on maintaining composure in stressful situations while using multiple digital tools from a remote home office.

Qualifications

• Empathy for stranded drivers and genuine understanding of their situation.
• Active listening to extract critical details and guide customers.

Responsibilities

• Handle high-volume calls to gather location and vehicle details.
• Dispatch with accuracy by coordinating with service providers.

Skills

Empathy

Effective communication

Calm under pressure

Problem solving

Multitasking

Accountability

Customer care

Tools

CRMs

Dispatch software

Google Maps

Job description

Agero, Inc. is seeking Remote Response Associates for the Roadside Assistance team. You will be the first point of contact for drivers, taking real-time inbound calls across the U.S. and guiding them through urgent, unplanned events.

Role emphasizes empathy, clear communication, and precise dispatch, with a focus on maintaining composure in stressful situations while using multiple digital tools from a remote home office.