Remote Roadside Assistance Dispatcher

OpenKrill; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

Agero, the leading nationwide roadside assistance provider, is seeking Remote Response Associates to join our Roadside team. You will handle inbound calls from motorists across the United States, deliver calm guidance, and coordinate rapid dispatch with service partners to keep drivers safe and on the road.

In this remote role, you’ll stay composed under pressure, use digital tools to track progress, and provide empathetic, clear support that turns stressful situations into solutions for

Qualifications

• This isn’t your typical, script-reading customer service role.

Responsibilities

• Handle high-volume calls and gather essential details to dispatch real-time assistance.
• Dispatch with accuracy by coordinating with service providers to ensure timely help.
• De-escalate and support customers with empathy and clear guidance.
• Navigate multiple web-based systems to track service progress.
• Excel in a remote team using Zoom and Google Chat.

Skills

Empathy in Action

Effective Listening

Judgment Under Pressure

Problem Solving

Multitasking

Service Excellence

Tech Proficiency

Accountability

Tools

CRM systems

Dispatch software

Google Maps

Google Workspace

Job description

Agero, the leading nationwide roadside assistance provider, is seeking Remote Response Associates to join our Roadside team. You will handle inbound calls from motorists across the United States, deliver calm guidance, and coordinate rapid dispatch with service partners to keep drivers safe and on the road.

In this remote role, you’ll stay composed under pressure, use digital tools to track progress, and provide empathetic, clear support that turns stressful situations into solutions for