Remote RN Healthcare Support Specialist

Teleperformance; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Leave programs

Job summary

Teleperformance is seeking a Healthcare Customer Support Specialist in the United States. You will be a primary contact handling inquiries via phone, email, chat, and social channels, resolving issues with care and efficiency in a fast-paced environment.

Ideal candidates hold an RN license, have at least 6 months in healthcare or customer service, and can type 25 wpm. This remote role requires a quiet workspace and compliance with program requirements.

Qualifications

• RN license required and active
• Minimum 6 months healthcare/customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with Windows-based systems
• Must be comfortable working in a call center environment

Responsibilities

• Field customer inquiries by phone/email/chat/social media
• Resolve questions or concerns and de-escalate when needed
• Escalate interactions when necessary
• Process payments or request assistance as needed
• Track call-related information for auditing and reporting

Skills

Healthcare customer service

Communication

Typing 25 wpm

Windows OS

Call center environment

Education

RN license

Tools

Desktop computers

Job description

Teleperformance is seeking a Healthcare Customer Support Specialist in the United States. You will be a primary contact handling inquiries via phone, email, chat, and social channels, resolving issues with care and efficiency in a fast-paced environment.

Ideal candidates hold an RN license, have at least 6 months in healthcare or customer service, and can type 25 wpm. This remote role requires a quiet workspace and compliance with program requirements.