Remote Healthcare Customer Support Specialist

Teleperformance; Tennessee; Remote; USD 32,000 - 48,000; Full time

Job summary

Teleperformance in Tennessee seeks a Healthcare Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment.

Responsibilities include resolving questions via phone, email, chat, or social media, de-escalating issues, escalating when needed, processing payments when requested, and logging interactions for audits while delivering a positive customer experience.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Typing 25 wpm

Windows basics

Customer service

Sales experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance in Tennessee seeks a Healthcare Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment.

Responsibilities include resolving questions via phone, email, chat, or social media, de-escalating issues, escalating when needed, processing payments when requested, and logging interactions for audits while delivering a positive customer experience.