Remote Healthcare Customer Support Specialist

Teleperformance; Tennessee; Remote; USD 19,286 - 24,796; Full time

Job summary

Teleperformance in Tennessee is seeking a Healthcare Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role uses web-based tools to resolve issues and create a positive customer experience.

Applicants should have a High School Diploma or equivalent, at least 6 months of customer service, and be 18 or older, with strong typing (25 wpm) and Windows familiarity. Work from home setup and shifts may apply.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based computer systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle customer inquiries by phone/email/chat/social media to resolve questions or concerns.
• Calmly de-escalate issues and provide solutions.
• Escalate interactions when necessary and appropriate.
• Assist with payments and processing as needed.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues and outcomes.
• Upsell if required.

Skills

Customer service

Typing 25 wpm

Windows OS

Sales experience

18+ age

Education

High School Diploma or equivalent

Job description

Teleperformance in Tennessee is seeking a Healthcare Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role uses web-based tools to resolve issues and create a positive customer experience.

Applicants should have a High School Diploma or equivalent, at least 6 months of customer service, and be 18 or older, with strong typing (25 wpm) and Windows familiarity. Work from home setup and shifts may apply.