Remote Healthcare Customer Support Specialist

Teleperformance; EE. UU.; A distancia; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Teleperformance in the United States is seeking a Healthcare Customer Support Specialist to serve as a primary contact for clients, handling inquiries with professionalism in a fast-paced environment. You will resolve questions via phone, email, chat or social media, document interactions for quality and compliance, and contribute to a positive, efficient customer experience.

This remote role requires strong communication, basic tech skills, and the ability to work shifts.

Formación

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilidades

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Conocimientos

Typing 25 wpm

Windows-based systems

Customer service

Sales experience (preferred)

Age 18+

Educación

High School Diploma or equivalent

College degree preferred (not required)

Descripción del empleo

Teleperformance in the United States is seeking a Healthcare Customer Support Specialist to serve as a primary contact for clients, handling inquiries with professionalism in a fast-paced environment. You will resolve questions via phone, email, chat or social media, document interactions for quality and compliance, and contribute to a positive, efficient customer experience.

This remote role requires strong communication, basic tech skills, and the ability to work shifts.