Remote Healthcare Customer Support Specialist

Teleperformance; Kentucky; Remote; USD 19,000 - 30,000; Full time

Job summary

Teleperformance is seeking a Healthcare Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. Work-from-home role, requires strong communication and problem-solving in a high-velocity environment.

Responsibilities include multi-channel customer engagement, de-escalation, and occasional upselling, with emphasis on accurate call documentation and feedback to improve processes.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 wpm.
• Familiar with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone, email, chat, or social media to resolve questions.
• Calmly resolve and de-escalate issues.
• Escalate interactions when necessary.
• Respond to requests for assistance and/or processing payments.
• Track call related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Healthcare Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. Work-from-home role, requires strong communication and problem-solving in a high-velocity environment.

Responsibilities include multi-channel customer engagement, de-escalation, and occasional upselling, with emphasis on accurate call documentation and feedback to improve processes.