Remote Healthcare Support Specialist

Teleperformance; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Teleperformance in the United States is seeking a Healthcare Customer Support Specialist based in Tennessee. This role requires residency within the state and offers remote work from home options.

You will handle inquiries via phone, email, chat, and social media, aim to de-escalate issues, escalate when needed, and assist with payments and reporting. Excellent communication and problem-solving skills are essential.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and general Windows knowledge.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Field customer inquiries via phone, email, chat, and social media.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 wpm

Customer service

Communication

Multichannel support

Problem solving

Emotional intelligence

Open-mindedness

Critical thinking

Solution oriented

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows

Job description

Teleperformance in the United States is seeking a Healthcare Customer Support Specialist based in Tennessee. This role requires residency within the state and offers remote work from home options.

You will handle inquiries via phone, email, chat, and social media, aim to de-escalate issues, escalate when needed, and assist with payments and reporting. Excellent communication and problem-solving skills are essential.