Remote Healthcare Customer Support Specialist

Teleperformance; United States; A distancia; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Teleperformance in the United States is seeking a Healthcare Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with a focus on service quality in a fast-paced environment.

This role supports a broad range of channels (phone, email, chat, social) and requires a High School Diploma, 6 months of customer service experience, and comfort with Windows-based systems; remote work is available, with state restrictions noted.

Formación

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilidades

• Interact with customers via phone, email, chat, and social channels.
• Calmly resolve issues and de-escalate when needed.
• Escalate issues as appropriate.
• Handle payment requests and processing when required.
• Document and track call-related information.
• Provide feedback on call issues.
• Upsell when appropriate.

Conocimientos

Customer service

Communication

Problem solving

De-escalation

Attention to detail

Educación

High School Diploma

Herramientas

Windows OS

Descripción del empleo

Teleperformance in the United States is seeking a Healthcare Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with a focus on service quality in a fast-paced environment.

This role supports a broad range of channels (phone, email, chat, social) and requires a High School Diploma, 6 months of customer service experience, and comfort with Windows-based systems; remote work is available, with state restrictions noted.