Remote RN Care Navigator for Medicare Support

Define Ventures; Newark (DE); Remote; USD 48,000 - 56,000; Part time

Job summary

MiraMace is seeking a Care Advocate to support Medicare beneficiaries remotely. After an intake with a clinical lead, you’ll guide patients through care plans, arrange appointments, and help patients utilize benefits.

This non-clinical navigation role focuses on removing barriers while staying within supervision guidelines. You’ll manage a caseload across multiple patients, communicate clearly over the phone, and document every interaction.

Qualifications

• Active, unrestricted RN license in good standing.
• 3+ years of nursing or patient-facing experience (care coordination, case management, member advocacy, health coaching, benefits navigation, or similar).
• Working knowledge of the U.S. healthcare system and Medicare.
• Comfort working independently, managing a caseload, and maintaining strong documentation.
• Reliable computer, internet, and a quiet space for patient calls.

Responsibilities

• Serve as the primary point of contact for patients after their intake visit.
• Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
• Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
• Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
• Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
• Document every patient interaction and support activity in our platform, accurately and on time.
• Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.

Skills

Care coordination

Medicare knowledge

Documentation

Independent work

Education

RN license

Job description

MiraMace is seeking a Care Advocate to support Medicare beneficiaries remotely. After an intake with a clinical lead, you’ll guide patients through care plans, arrange appointments, and help patients utilize benefits.

This non-clinical navigation role focuses on removing barriers while staying within supervision guidelines. You’ll manage a caseload across multiple patients, communicate clearly over the phone, and document every interaction.