Remote Care Advocate for Medicare Navigation

Define Ventures; Newark (DE); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Remote work

Independent contractor (1099)

Flexible schedule 20–40 hours

Job summary

Mira Mace is seeking a Care Advocate to support Medicare patients through navigation and coordination. You will help patients understand care plans, schedule appointments, contact providers, and connect to community resources, all in a remote, non-clinical capacity under supervision.

This is a 1099 independent contractor role with flexible hours (at least 20 hours/week, up to 40), typically during core business hours EST.

Qualifications

• CHW certification or equivalent community health/patient-navigation experience.
• 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
• Working knowledge of the U.S. healthcare system and Medicare.
• Comfort working independently, managing a caseload, and maintaining strong documentation.
• Reliable computer, internet, and a quiet space for patient calls.

Responsibilities

• Serve as the primary point of contact for patients after their intake visit.
• Help patients understand and act on their care plan - scheduling appointments, finding in-network providers, and using their Medicare benefits.
• Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
• Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
• Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
• Document every patient interaction and support activity in our platform, accurately and on time.
• Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.

Skills

CHW certification

Patient-facing experience

US healthcare system knowledge

Independent work / caseload

Documentation

Job description

Mira Mace is seeking a Care Advocate to support Medicare patients through navigation and coordination. You will help patients understand care plans, schedule appointments, contact providers, and connect to community resources, all in a remote, non-clinical capacity under supervision.

This is a 1099 independent contractor role with flexible hours (at least 20 hours/week, up to 40), typically during core business hours EST.