Remote CNA Care Navigator | Patient Access & Advocacy

Define Ventures; Newark (DE); Remote; USD 28,000 - 34,000; Part time

Job summary

MiraMace is seeking a Care Advocate to support Medicare patients in a remote, non-clinical navigation role. You will guide patients through care plans, schedule appointments, and connect them with in-network providers and community resources, without giving medical advice.

You will handle multiple patients, maintain thorough documentation, and ensure HIPAA privacy while collaborating with a clinical team under supervision.

Qualifications

• Certified Nursing Assistant (CNA) certification / state registry in good standing; or equivalent hands-on patient-care and patient-navigation experience.
• 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
• Working knowledge of the U.S. healthcare system and Medicare.
• Comfort working independently, managing a caseload, and maintaining strong documentation.
• Reliable computer, internet, and a quiet space for patient calls.

Responsibilities

• Serve as the primary point of contact for patients after their intake visit.
• Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
• Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
• Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
• Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
• Document every patient interaction and support activity in our platform, accurately and on time.
• Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.

Skills

Care coordination

Case management

Patient advocacy

Effective communication

HIPAA compliance

Education

CNA certification / state registry

Tools

EHRs

CRMs

Messaging platforms

Scheduling platforms

Job description

MiraMace is seeking a Care Advocate to support Medicare patients in a remote, non-clinical navigation role. You will guide patients through care plans, schedule appointments, and connect them with in-network providers and community resources, without giving medical advice.

You will handle multiple patients, maintain thorough documentation, and ensure HIPAA privacy while collaborating with a clinical team under supervision.