Remote Care Advocate LPN – Patient Navigation Pro

Define Ventures; Newark (DE); Remote; USD 28,000 - 34,000; Part time

Job summary

MiraMace is seeking a remote Care Advocate to support Medicare patients by explaining care plans, scheduling appointments, and connecting them with community resources. This non-clinical role operates under the supervision of the billing provider and involves handling multiple patients while maintaining thorough documentation.

You will work with technology platforms (EHR/CRM) and communicate clearly to reduce friction in care navigation.

Qualifications

• Active, unrestricted LPN/LVN license in good standing.
• 2+ years of patient-facing support experience.
• Working knowledge of the U.S. healthcare system and Medicare.
• Independent work capability with solid documentation.

Responsibilities

• Serve as primary contact for patients after intake.
• Assist patients with care plans: scheduling, in-network providers, Medicare benefits.
• Resolve navigation friction: portals, referrals, forms, communications.
• Connect patients to community resources for food, housing, transportation.
• Coordinate with clinical team while providing non-clinical support.
• Document all interactions accurately in the platform.
• Maintain HIPAA and privacy compliance.

Skills

Patient-facing support

Communication skills

Documentation & organization

Bilingual (Spanish/other)

Education

LPN/LVN license (active)

Tools

EHR/CRM tools

Internet & scheduling tech

Job description

MiraMace is seeking a remote Care Advocate to support Medicare patients by explaining care plans, scheduling appointments, and connecting them with community resources. This non-clinical role operates under the supervision of the billing provider and involves handling multiple patients while maintaining thorough documentation.

You will work with technology platforms (EHR/CRM) and communicate clearly to reduce friction in care navigation.