Remote LPN Care Navigator - Medicare

Mira Mace; United States; On-site; USD 28,000 - 55,000; Part time

Job summary

MiraMace is seeking a Care Advocate to support Medicare patients remotely in the United States. After an initial clinical intake, you will guide patients through their care plans, schedule appointments, and connect them with providers and community resources, all while maintaining non-clinical support under supervision.

You will handle multiple patients, document interactions, and ensure HIPAA compliance. This role is non-clinical, contract-based, and requires strong communication and

Qualifications

• Active, unrestricted LPN/LVN license in good standing.
• 2+ years of patient- or community-facing support experience.
• Working knowledge of the U.S. healthcare system and Medicare.
• Ability to manage a caseload independently and maintain documentation.
• Reliable computer, internet, and a quiet space for patient calls.

Responsibilities

• Serve as the primary point of contact for patients after their intake visit.
• Help patients understand and act on their care plan - scheduling appointments, finding in-network providers, and using their Medicare benefits.
• Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
• Identify practical and social-needs support and connect patients to available resources.
• Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
• Document every patient interaction and support activity in our platform, accurately and on time.
• Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.

Skills

Empathy and respect

Organized and self-directed

Tech-savvy with EHR/CRM

Clear communication

Problem solving

Education

LPN/LVN license

2+ years care coordination experience

Tools

EHR systems

CRMs

Scheduling platforms

Job description

MiraMace is seeking a Care Advocate to support Medicare patients remotely in the United States. After an initial clinical intake, you will guide patients through their care plans, schedule appointments, and connect them with providers and community resources, all while maintaining non-clinical support under supervision.

You will handle multiple patients, document interactions, and ensure HIPAA compliance. This role is non-clinical, contract-based, and requires strong communication and