Remote LPN Care Advocate for Patient Navigation

Mira Mace; United States; Remote; USD 27.552 - 55.104; Teilzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

MiraMace is a remote, U.S.-based company helping Medicare patients navigate care with clarity. We pair people-centered navigation with technology to connect patients to providers, resources, and benefits.

The Care Advocate role focuses on non-clinical navigation after an intake, helping patients understand care plans, schedule appointments, contact providers, and access community resources while maintaining HIPAA compliance.

Qualifikationen

• Active, unrestricted LPN/LVN license in good standing.
• 2+ years of patient- or community-facing support experience.
• Working knowledge of US healthcare system and Medicare.
• Comfort with independent work and documenting caseload.
• Reliable computer, internet, and quiet space for calls.

Aufgaben

• Serve as the primary point of contact for patients after their intake visit.
• Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
• Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
• Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
• Coordinate with clinical team members involved in a patient’s care, while providing non-clinical support only.
• Document every patient interaction and support activity in our platform, accurately and on time.
• Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.

Kenntnisse

Patient support

Healthcare navigation

Communication skills

Documentation

Independence

Ausbildung

LPN/LVN license

Tools

EHR systems

CRMs

Scheduling platforms

Jobbeschreibung

MiraMace is a remote, U.S.-based company helping Medicare patients navigate care with clarity. We pair people-centered navigation with technology to connect patients to providers, resources, and benefits.

The Care Advocate role focuses on non-clinical navigation after an intake, helping patients understand care plans, schedule appointments, contact providers, and access community resources while maintaining HIPAA compliance.