Remote RMA Coordinator for Data Center Ops

5C Group; United States; Remote; USD 80,000 - 95,000; Full time

Job summary

5C Data Centers is seeking an experienced RMA Coordinator to manage returns for repair and replacement of data center components and servers across global sites.

This role reports to the Director of Quality and collaborates with Supply Chain, Cloud teams, data center technicians, and external suppliers to ensure timely, compliant, and cost-effective RMA processing and spare inventory management. The position is remote in the U.S. with West Coast preference.

Qualifications

• Minimum 5 years' experience managing RMA processes in a high-tech/data center environment.
• Proficient with Excel (VLOOKUP, pivot tables) and experienced in CRM/ERP systems.
• Strong vendor management experience, including OEM RMA processes and warranties.
• Excellent organizational skills and ability to manage multiple RMAs across global regions.

Responsibilities

• Manage end-to-end RMA process for servers, blades, storage, networking, and other data center hardware; initiate returns, track repairs, and close RMAs.
• Act as primary liaison between data center technicians, Cloud teams, supply chain, procurement and vendors to schedule returns, RMA authorizations, shipments, and replacements.
• Coordinate spare parts inventory at data centers with the spares program, maintaining stock levels and locations.
• Maintain accurate RMA records and status updates in CRM/ERP systems, ensuring traceability of parts and serial numbers.
• Create and manage shipping documents, RMA forms, logs, and proofs of delivery; coordinate with freight/3PL providers.
• Produce regular inventory and RMA reports and KPIs (turnaround time, return rates, fill rates, days on hand).
• Monitor SLAs and vendor warranties; escalate delayed or out-of-scope RMAs and manage credit/reimbursement with Supply Chain.
• Ensure compliance with vendor RMA policies, export/import regulations, and inventory controls.
• Support continuous improvement to reduce failures, RMA cycle times, and costs.
• Provide training and SOPs for technicians and regional staff on RMA procedures.

Skills

RMA processes

Data center

Excel

CRM systems

ERP systems

Vendor management

Cross-team coordination

Time zone coordination

Tools

NetSuite

Jira

Job description

5C Data Centers is seeking an experienced RMA Coordinator to manage returns for repair and replacement of data center components and servers across global sites.

This role reports to the Director of Quality and collaborates with Supply Chain, Cloud teams, data center technicians, and external suppliers to ensure timely, compliant, and cost-effective RMA processing and spare inventory management. The position is remote in the U.S. with West Coast preference.