Hyperscale Server RMA Engineer

Qualcomm; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Qualcomm Technologies, Inc. is seeking an RMA Engineer to manage RMAs for hyperscaler and enterprise server products.

You will evaluate, troubleshoot, and disposition returned hardware while collaborating with engineering, supply chain, and customer support to maintain quality and customer satisfaction. The role focuses on reviewing returns, logging data, diagnosing issues to the component level, and supporting corrective actions across server hardware platforms used in AWS, Azure, and GCP

Qualifications

• Bachelor’s degree with 4+ years hardware engineering experience.
• Master’s degree with 3+ years hardware engineering experience.
• PhD with 2+ years hardware engineering experience.
• Familiarity with hyperscaler server hardware (CPU, memory, storage) and cloud platforms.

Responsibilities

• Review and log all returned server components and systems.
• Maintain accurate RMA records and audit documentation for compliance.
• Track reasons for returns and generate reports for trend analysis.
• Diagnose hardware failures down to component level.
• Perform root cause analysis and support corrective actions.
• Execute test plans for replacement parts and repaired units.
• Validate server SKUs and configurations for hyperscaler environments (AWS, Azure, GCP).
• Interface with engineering, supply chain, and customer support teams.
• Conduct cycle counts of RMA units and manage inventory.
• Coordinate repair, upgrade, and return‑to‑service processes.

Skills

Hardware troubleshooting

Soldering

Documentation

Cross-functional collaboration

Python scripting

TCP/IP basics

Education

Bachelor’s degree in CS / Electrical Engineering / related field

Master’s degree in CS / Electrical Engineering / related field

PhD in CS / Electrical Engineering / related field

Tools

Ansible

Puppet

Python

Bash

Job description

Qualcomm Technologies, Inc. is seeking an RMA Engineer to manage RMAs for hyperscaler and enterprise server products.

You will evaluate, troubleshoot, and disposition returned hardware while collaborating with engineering, supply chain, and customer support to maintain quality and customer satisfaction. The role focuses on reviewing returns, logging data, diagnosing issues to the component level, and supporting corrective actions across server hardware platforms used in AWS, Azure, and GCP