RMA Coordinator

Insight Global; Ashburn (VA); On-site; USD 80,000 - 85,000; Full time

Job summary

A client company in Ashburn, VA is looking for an energetic RMA Coordinator to manage and track service-related RMAs through their ERP system. Responsibilities include dealing with defective product returns, coordinating materials for manufacturing, and sourcing replacement parts. Strong problem-solving and communication skills are essential. The salary for this role is set between $80,000 and $85,000 annually, depending on experience.

Qualifications

• 3+ years of RMA experience in a field service or manufacturing environment.
• Proficiency with ERP and MS Office programs.

Responsibilities

• Process and track service-related RMAs through ERP.
• Manage defective product returns and replacements.
• Coordinate materials and parts for manufacturing.

Skills

RMA experience

Proficiency with ERP

Strong communication skills

Problem solving

Time management

Job description

• 3+ years of RMA experience, preferably in a field service or manufacturing environment
• Proficiency with ERP and other computer systems (MS Office programs and other IT applications as trained/required)

Day to day:

A client of Insight Global is seeking an energetic and solutions-focused RMA Coordinator to join their team in Ashburn, VA. This person will be responsible for processing and tracking service-related RMAs through ERP, dealing with defective product returns and replacements, and working with the inventory and warehouse team to coordinate materials and parts for manufacturing. You will also be responsible for sourcing replacement parts from inventory, vendors, and production facilities. This role will require strong communication, extensive problem solving, and time management skills to be successful. The salary established for this role is $80,000-85,000 annually, depending on experience.