Remote Returns Support Specialist

HRS Talent Solutions; Montgomery (AL); Remote; USD 39,000 - 42,000; Full time

Job summary

HRS Talent Solutions in the United States (remote) seeks a Returns Customer Service Representative to manage post-purchase returns using approved online records and keep related office administration notes current. You will verify what has arrived, what remains under review, and which team owns an exception.

Do not approve refunds or change amounts; focus on accurate status updates and clear handoffs to the next owner.

Responsibilities

• Identify the correct order and return reference.
• Check available carrier and internal milestone records.
• Explain the verified stage in plain language.
• Record the response and pending owner in the online case.
• Follow up when a confirmed status becomes available.

Job description

HRS Talent Solutions in the United States (remote) seeks a Returns Customer Service Representative to manage post-purchase returns using approved online records and keep related office administration notes current. You will verify what has arrived, what remains under review, and which team owns an exception.

Do not approve refunds or change amounts; focus on accurate status updates and clear handoffs to the next owner.