Remote Customer Feedback Specialist

HRS Talent Solutions; Scottsdale (AZ); Remote; USD 36,000 - 39,000; Full time

Job summary

HRS Talent Solutions in the United States is seeking a remote Customer Feedback Service Representative to review online customer comments, reply appropriately, and keep the case records up to date. The role emphasizes careful reading, factual notes, and clear communication with customers and internal teams.

In this full-time remote position, you will acknowledge helpful observations, identify unanswered questions, and route unresolved issues to the appropriate service owner following company

Responsibilities

• Review assigned online customer comments and related cases.
• Thank a customer for a specific helpful observation.
• Identify a question that still needs an answer.
• Route unresolved issues to the appropriate service owner.
• Note the response and next action in the customer record.
• Avoid promising a refund or outcome you cannot authorize.
• Keep personal details out of general team summaries.

Job description

HRS Talent Solutions in the United States is seeking a remote Customer Feedback Service Representative to review online customer comments, reply appropriately, and keep the case records up to date. The role emphasizes careful reading, factual notes, and clear communication with customers and internal teams.

In this full-time remote position, you will acknowledge helpful observations, identify unanswered questions, and route unresolved issues to the appropriate service owner following company