Remote Case Reopening Specialist

HRS Talent Solutions; Cleveland (OH); Remote; USD 36,000 - 38,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Case Reopening Assistant to work remotely. The role focuses on reopening or creating follow-ups for closed support cases, ensuring continuity and proper handoff to the next agent.

The ideal candidate understands how to quote only permitted information and attach files within the approved system. The position involves following new customer messages, summarizing updates, and applying reopening rules.

Qualifications

• Prior experience handling case follow-ups in a customer service context.
• Ability to read conversations and identify relevant new information.
• Skill in documenting case updates clearly and neutrally.

Responsibilities

• Read follow-ups and locate the correct case record.
• Verify contact is authorized and record new information.
• Escalate or route as needed and update case status.

Job description

HRS Talent Solutions is seeking a Customer Service Case Reopening Assistant to work remotely. The role focuses on reopening or creating follow-ups for closed support cases, ensuring continuity and proper handoff to the next agent.

The ideal candidate understands how to quote only permitted information and attach files within the approved system. The position involves following new customer messages, summarizing updates, and applying reopening rules.