Remote Software Customer Support Specialist

HRS Talent Solutions; Des Moines (IA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Full-time remote

Job summary

HRS Talent Solutions is hiring a Software Customer Service Representative for a full-time remote position. You will assist users with settings, profiles, and features, following approved help materials and routing defects to the proper team.

This entry-level role emphasizes clear writing and careful documentation to help other agents progress cases. A background in office administration or customer service is useful, and the company trains beginners on product, help center, and escalation.

Qualifications

• Background in office administration or customer service is useful.
• Employer trains beginners on product, help center and escalation.
• Curiosity and clear writing matter more than coding.

Responsibilities

• Read assigned online account questions.
• Verify permitted account and feature details.
• Explain current settings and help paths.
• Document a reproducible error for specialists.
• Route payment or plan questions to the owner.
• Track an unresolved case and next action.
• Protect account credentials and private records.

Skills

Customer service

Office administration

Clear writing

Job description

HRS Talent Solutions is hiring a Software Customer Service Representative for a full-time remote position. You will assist users with settings, profiles, and features, following approved help materials and routing defects to the proper team.

This entry-level role emphasizes clear writing and careful documentation to help other agents progress cases. A background in office administration or customer service is useful, and the company trains beginners on product, help center, and escalation.