Remote Shipment Tracking Specialist

HRS Talent Solutions; Mesa (AZ); Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote work

Job summary

HRS Talent Solutions is seeking a Shipment Tracking Customer Service Representative for a full-time remote role in the United States. The role focuses on explaining shipment statuses, validating records, and routing exceptions while maintaining accurate case records.

You will review inquiries, match them to parcels, and communicate verified milestones with precise language. Training covers carrier stages and escalation timing, with emphasis on protecting customer data.

Qualifications

• Experience in customer service or office administration preferred.
• Strong written communication and accurate reference matching.
• Ability to review shipments and match inquiries to parcels.

Responsibilities

• Review assigned online shipment questions.
• Match the customer inquiry to the correct parcel.
• Check current approved carrier milestones.
• Explain label, transit, and delivered states accurately.
• Route damage or missing-delivery reports.
• Record a promised follow-up and owner.
• Protect address and order information.

Skills

Customer service

Office administration

Clear communication

Job description

HRS Talent Solutions is seeking a Shipment Tracking Customer Service Representative for a full-time remote role in the United States. The role focuses on explaining shipment statuses, validating records, and routing exceptions while maintaining accurate case records.

You will review inquiries, match them to parcels, and communicate verified milestones with precise language. Training covers carrier stages and escalation timing, with emphasis on protecting customer data.