Remote Refund Status Coordinator

HRS Talent Solutions; Durham (NC); Remote; USD 37,000 - 39,000; Full time

Job summary

HRS Talent Solutions is seeking a Refund Status Correspondence Assistant to handle customer inquiries about refunds. This remote, paid position supports the billing team by providing clear status updates based on verified records.

You will read inquiries, identify the correct transaction and stage, and send precise messages using approved wording while protecting private data and following escalation rules.

Qualifications

• Prior billing experience is useful but not required.
• Customer service and office administration backgrounds also fit.

Responsibilities

• Read assigned online refund-status inquiries.
• Match the question to the correct order or billing record.
• Distinguish a submitted request from an approved or issued refund.
• Send an update using the latest verified status and approved wording.
• Note a pending specialist answer and its owner.
• Route disputes, amount changes, and payment-method questions.
• Keep the case history accurate after a customer replies.

Skills

Customer service

Office administration

Billing experience

Job description

HRS Talent Solutions is seeking a Refund Status Correspondence Assistant to handle customer inquiries about refunds. This remote, paid position supports the billing team by providing clear status updates based on verified records.

You will read inquiries, identify the correct transaction and stage, and send precise messages using approved wording while protecting private data and following escalation rules.