Returns Team Lead: Lead RMA & Process Improvement (Remote)

Presidio; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Presidio is seeking a Team Lead, Returns in the USA (Remote). You will coordinate the Returns team, ensure timely processing of RMAs and credits, and work with AP/AR, Billing, Sales, Logistics, and vendors to resolve issues.

The role requires 3–5 years in Returns/RMA or related fields, with leadership experience, strong communication, and ERP familiarity. This is a remote opportunity within the US, offering collaboration across internal partners.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 3–5 years in Returns, RMA, AP, AR, Billing, or a related specialty; demonstrated team leadership.
• Strong written and verbal communication, with cross-functional collaboration.
• Experience with ERP systems; Microsoft Dynamics 365 and Great Plains preferred.

Responsibilities

• Lead a team of 1 direct report and 2 consultants; oversee workload and priorities.
• Manage the RMA process: request RMAs, approvals, and follow-ups with customers/vendors.
• Escalate issues with vendor invoices, over/duplicate shipments; support billing resolutions.
• Present key metrics for process improvement.
• Assist with streamlining processes and building stakeholder relationships.
• Delegate tasks and mentor staff; escalate issues as needed to senior management.
• Train and mentor team members to ensure high performance.

Skills

Returns/RMA

AP/AR

Billing

Vendor coordination

Excel

Communication

Education

Bachelor's degree

Job description

Presidio is seeking a Team Lead, Returns in the USA (Remote). You will coordinate the Returns team, ensure timely processing of RMAs and credits, and work with AP/AR, Billing, Sales, Logistics, and vendors to resolve issues.

The role requires 3–5 years in Returns/RMA or related fields, with leadership experience, strong communication, and ERP familiarity. This is a remote opportunity within the US, offering collaboration across internal partners.