Empathetic Retirement Benefits Support Specialist

Conduent; Chesapeake (VA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Full-time

Paid training

Health benefits

PTO

Weekends off

Job summary

Conduent is seeking a Retirement Benefits Customer Support Specialist to guide individuals through retirement processes, explain benefits, and handle documentation with precision. The role emphasizes empathy, clear communication, and timely case resolution as part of the Retirement Administration Team.

The position is full-time, with paid training and health benefits starting day 1. Weekend-free schedule and potential overtime support a stable work-life balance for dedicated associates.

Qualifications

• Previous customer service and/or call center experience required.
• Empathy and emotional intelligence when engaging with others.
• Strong verbal and written communication skills.

Responsibilities

• Assist participants with retirement and pension benefit questions.
• Explain benefit information, required documentation, and next steps.
• Manage and process retirement cases accurately and within established timelines.
• Review retirement documentation for completeness and accuracy.
• Respond to participant inquiries through phone calls, team chats, and emails.

Skills

Customer service

Call center experience

Empathy

Microsoft Office

Education

High school diploma or GED

Tools

MS Office

Job description

Conduent is seeking a Retirement Benefits Customer Support Specialist to guide individuals through retirement processes, explain benefits, and handle documentation with precision. The role emphasizes empathy, clear communication, and timely case resolution as part of the Retirement Administration Team.

The position is full-time, with paid training and health benefits starting day 1. Weekend-free schedule and potential overtime support a stable work-life balance for dedicated associates.