Remote Retention Support Specialist

Teleperformance USA; Vermont; A distancia; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Teleperformance USA is seeking a Retention Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment. You will resolve inquiries and ensure a seamless customer experience while upholding TP standards.

Applicants must have at least 6 months of customer service experience and be 18 or older. A 25 WPM typing speed and proficiency with Windows-based systems are required; college degree

Formación

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilidades

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Conocimientos

Customer service

Active listening

Communication

Problem solving

Upselling

Educación

High School diploma or equivalent

College degree preferred

Herramientas

Windows-based systems

Descripción del empleo

Teleperformance USA is seeking a Retention Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment. You will resolve inquiries and ensure a seamless customer experience while upholding TP standards.

Applicants must have at least 6 months of customer service experience and be 18 or older. A 25 WPM typing speed and proficiency with Windows-based systems are required; college degree