Remote Retention Customer Support Specialist

Teleperformance USA; Wyoming; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

FSA plans

Employee discounts

Mental health resources

Job summary

Teleperformance USA is seeking a Retention Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. The role emphasizes resolving inquiries efficiently to ensure a seamless customer experience in a high-velocity environment.

Applicants must be 18+, possess basic typing speed, and have experience in customer service. The position supports remote work with required home-office setup and is open to residents within

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Handle and carefully respond to all customer inquiries.

Skills

Typing speed 25 wpm

Excellent communication

Active listening

Customer service mindset

Confidential information handling

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Retention Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. The role emphasizes resolving inquiries efficiently to ensure a seamless customer experience in a high-velocity environment.

Applicants must be 18+, possess basic typing speed, and have experience in customer service. The position supports remote work with required home-office setup and is open to residents within