Remote Retention Specialist: Elevate Customer Experience

Teleperformance USA; Idaho; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Retention Customer Support Specialist to serve as a primary point of contact for our clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience.

This role supports work-from-home requirements in the United States; applicants must meet home internet specs and reside in Idaho.

Qualifications

• High School Diploma or equivalent (not specified in HTML).

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Communication

Problem solving

Job description

Teleperformance USA is seeking a Retention Customer Support Specialist to serve as a primary point of contact for our clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience.

This role supports work-from-home requirements in the United States; applicants must meet home internet specs and reside in Idaho.