Remote Retention & Customer Care Specialist

Teleperformance USA; Utah; À distance; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Life insurance

Dental & vision

Paid time off

Résumé du poste

Teleperformance USA is seeking a Retention Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a high-velocity environment.

The role requires a High School Diploma, at least 6 months of CS experience, and the ability to type 25 WPM.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilités

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Connaissances

Customer service

Typing 25 WPM

Windows knowledge

Communication skills

Team collaboration

Formation

High School Diploma or equivalent

College degree preferred but not required

Description du poste

Teleperformance USA is seeking a Retention Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a high-velocity environment.

The role requires a High School Diploma, at least 6 months of CS experience, and the ability to type 25 WPM.