Remote Retention Customer Support Specialist

Teleperformance USA; Montana; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

Job summary

Teleperformance USA is seeking a Retention Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound communications with a focus on resolving inquiries and delivering a positive customer experience.

The role requires at least 6 months of customer service experience, 18+ years old, and a minimum typing speed of 25 WPM. It involves working in a high-velocity, remote environment with a strong emphasis on service delivery.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows‑based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de‑escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing 25 wpm

Windows skills

Communication

Education

High School Diploma

College degree preferred

Job description

Teleperformance USA is seeking a Retention Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound communications with a focus on resolving inquiries and delivering a positive customer experience.

The role requires at least 6 months of customer service experience, 18+ years old, and a minimum typing speed of 25 WPM. It involves working in a high-velocity, remote environment with a strong emphasis on service delivery.