Remote Retention & Customer Support Specialist

Teleperformance USA; Maine; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA plans

Retailer discounts

Employee assistance

Job summary

Teleperformance USA is seeking a Retention Customer Support Specialist in the United States, including Maine. This role focuses on handling inbound and outbound inquiries with a commitment to high-quality service delivery in a fast-paced environment.

Qualified candidates will have at least a high school diploma, 6 months of customer service experience, and strong typing skills (25 WPM). Teleperformance USA offers comprehensive benefits and a path for growth within a global services organization.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Active listening

Communication skills

Problem solving

Team collaboration

Education

High School Diploma

Job description

Teleperformance USA is seeking a Retention Customer Support Specialist in the United States, including Maine. This role focuses on handling inbound and outbound inquiries with a commitment to high-quality service delivery in a fast-paced environment.

Qualified candidates will have at least a high school diploma, 6 months of customer service experience, and strong typing skills (25 WPM). Teleperformance USA offers comprehensive benefits and a path for growth within a global services organization.