Remote Customer Retention Specialist

Teleperformance USA; Nevada; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Mental health resources

Job summary

Teleperformance USA is seeking a Retention Customer Support Specialist to be a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role emphasizes service delivery, escalation management, and proactive issue resolution, with a strong focus on confidentiality and accuracy.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Retention Customer Support Specialist to be a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role emphasizes service delivery, escalation management, and proactive issue resolution, with a strong focus on confidentiality and accuracy.