Remote Retention Specialist – Customer Care Pro

VetJobs; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits

Paid Time Off

Wellness programs

Job summary

Teleperformance is seeking a Retention Customer Service Representative to handle inbound inquiries from home in the United States. The role emphasizes customer care, confidentiality, and first-call resolution while working within a structured, shift-based schedule.

Benefits include paid training and full benefits, with a flexible work-from-home setup. Ideal for candidates with at least 6 months in customer service and strong communication skills.

Qualifications

• Minimum Of 6 Months Of Customer Service Experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Responsibilities

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Communication

Active listening

De-escalation

Problem solving

Education

High School/GED

Job description

Teleperformance is seeking a Retention Customer Service Representative to handle inbound inquiries from home in the United States. The role emphasizes customer care, confidentiality, and first-call resolution while working within a structured, shift-based schedule.

Benefits include paid training and full benefits, with a flexible work-from-home setup. Ideal for candidates with at least 6 months in customer service and strong communication skills.