Remote Sales & Customer Care Specialist

Teleperformance; United States; Remote; USD 32,000 - 54,000; Full time

Job summary

Teleperformance is seeking a Customer Sales Specialist in the United States to serve as a primary contact for clients, handling inbound and outbound inquiries with a focus on delivering a seamless customer experience. The role operates in a high-velocity environment and supports work-from-home arrangements with a dedicated workspace and reliable internet.

Responsibilities include resolving inquiries, de-escalating issues, processing payments when needed, and meeting sales objectives.

Qualifications

• Minimum 6 months of customer service experience.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat, or social media.
• Resolve issues, de-escalate when needed, and provide solutions.
• Escalate interactions when necessary and appropriate.
• Assist with processing payments and fulfill requests for information.
• Track call-related information for auditing and reporting.

Skills

Customer service

Sales experience

Communication

Typing 25 wpm

Windows OS

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Sales Specialist in the United States to serve as a primary contact for clients, handling inbound and outbound inquiries with a focus on delivering a seamless customer experience. The role operates in a high-velocity environment and supports work-from-home arrangements with a dedicated workspace and reliable internet.

Responsibilities include resolving inquiries, de-escalating issues, processing payments when needed, and meeting sales objectives.