Remote Customer Service Pro — Training + Benefits

VetJobs; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision

Paid Time Off

Employee wellness programs

Job summary

Teleperformance is seeking Customer Service Representatives to handle diverse inquiries from a home-based setup across the United States. The role emphasizes excellent service, active listening, and secure handling of confidential information while aiming to resolve most issues on the first call.

Candidates should have at least a high school diploma or GED, 6 months of experience, and be comfortable with Windows. Company provides paid training, full benefits, PTO, and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and general knowledge of Windows-based systems.
• Customer Service and/or Sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer Service

Active Listening

Typing 25 WPM

Windows Knowledge

Sales Experience (Preferred)

Education

High School Diploma or GED

Job description

Teleperformance is seeking Customer Service Representatives to handle diverse inquiries from a home-based setup across the United States. The role emphasizes excellent service, active listening, and secure handling of confidential information while aiming to resolve most issues on the first call.

Candidates should have at least a high school diploma or GED, 6 months of experience, and be comfortable with Windows. Company provides paid training, full benefits, PTO, and opportunities for growth.