Remote Retention Specialist - Customer Care Pro

DIRECTV

Seattle (WA)

Remote

USD 25,000 - 35,000

Full time

9 days ago

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Benefits offered by this job

FREE DIRECTV Premier Package with free

FREE DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Job summary

DIRECTV is seeking a Customer Service Representative focused on retention. This fully remote role requires a quiet home workspace and the ability to connect with customers to preserve services while solving issues with empathy and a consultative approach.

You will answer calls, navigate multiple systems, propose solutions, and process purchases. The position calls for 6 months to 1 year of customer service experience, Windows familiarity, reliable home internet, and consistent attendance during

Qualifications

6 months to 1 year of customer service work experience.
Familiarity with Windows computers.
An ability to deliver regular and reliable attendance.

Responsibilities

Answer customer calls and address all requests or inquiries concerning services and products.
Utilize various systems and tools to assist customers.
Use sales expertise to make recommendations according to customer’s needs.
Utilize operational systems to process purchases of all products and services.
Use solid problem-solving skills to identify and solution customer’s technical issues.
Demonstrate strong verbal and written communication skills.
Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST).