Remote Customer Retention Specialist

DIRECTV; New York (NY); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Discounts on products and services

Free DIRECTV Premier Package with free

Free DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Job summary

DIRECTV is hiring a Customer Service Representative to work remotely, supporting retention by helping customers stay with services and resolve complex issues. You’ll need a quiet home workspace, solid communication, and the ability to work within specified MST hours.

You will answer calls, use multiple systems, recommend products, and process purchases while applying strong problem-solving and sales skills. Training and performance bonuses are included.

Qualifications

• 6 months to 1 year of customer service work experience.
• Familiarity with Windows computers.
• An ability to deliver regular and reliable attendance.
• A private or secluded work location within your residence.
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload.

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solution customer’s technical issues.
• Demonstrate strong verbal and written communication skills.
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Skills

Customer service

Attendance reliability

Private home workspace

Job description

DIRECTV is hiring a Customer Service Representative to work remotely, supporting retention by helping customers stay with services and resolve complex issues. You’ll need a quiet home workspace, solid communication, and the ability to work within specified MST hours.

You will answer calls, use multiple systems, recommend products, and process purchases while applying strong problem-solving and sales skills. Training and performance bonuses are included.