Remote Retention Sales & Customer Care Advisor

Cable ONE; Kansas City (MO); Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Life insurance

Paid time off

401(k) match

Legal plan

Identity protection

Tuition reimbursement

Community involvement

Career growth

Team environment

Job summary

Cable One is seeking a Customer Care and Sales Advisor I to support customers with billing questions, service scheduling, and product guidance. You’ll listen empathetically to identify needs and build trust while representing Sparklight’s value.

As you grow, you’ll handle more complex issues, focus on retention, and align customers with the right products and services in a supportive, team-driven environment.

Qualifications

• Strong customer service orientation and empathy for diverse customers.
• Ability to ask fact-finding questions to identify best solutions.
• Clear communication and active listening during calls and chats.
• Knowledge of Cable One products and services or willingness to learn.

Responsibilities

• Respond to inbound customer inquiries via phone or ticketing systems.
• Provide billing, pricing information and guidance on services.
• Assist with scheduling service and guiding product changes.
• Upsell applicable services and retain customers when needed.
• Input orders accurately and meet sales activity goals.

Skills

Customer service

Active listening

Communication

Empathy

Questioning

Problem solving

Product knowledge

Education

High School Diploma or GED

Job description

Cable One is seeking a Customer Care and Sales Advisor I to support customers with billing questions, service scheduling, and product guidance. You’ll listen empathetically to identify needs and build trust while representing Sparklight’s value.

As you grow, you’ll handle more complex issues, focus on retention, and align customers with the right products and services in a supportive, team-driven environment.