Customer Care & Sales Advisor – Growth & Retention

Talentify; Cleveland (MS); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health from Day One

Life Insurance

401(k) with company match

Paid time off

Identity theft protection

Tuition reimbursement

Community involvement

Job summary

Sparklight, a Cable One brand, is seeking an in-office Customer Care and Sales Advisor I to support customers with billing questions, scheduling, and product guidance. The role blends service and sales, focusing on empathetic communication and building lasting relationships.

As you grow, you’ll resolve issues, retain customers considering disconnecting, and upsell services while meeting weekly and monthly targets.

Qualifications

• High School Diploma or GED required.
• Ability to ask fact-finding questions to identify solutions.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to stay composed in high-pressure situations.
• Occasional lifting up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts and procedures.
• Perform entry-level sales and support tasks in a designated region.
• Respond to inbound inquiries via phone or ticketing systems with personalized communication.
• Listen actively to understand customer needs and show empathy.
• Handle requests to disconnect or remove services and provide billing information.
• Schedule service appointments when remote resolution isn’t possible.
• Input orders accurately and efficiently; meet sales activity goals.

Skills

Fact-finding questions

Patience

Communication skills

Active listening

Cable One products knowledge

Customer service orientation

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, is seeking an in-office Customer Care and Sales Advisor I to support customers with billing questions, scheduling, and product guidance. The role blends service and sales, focusing on empathetic communication and building lasting relationships.

As you grow, you’ll resolve issues, retain customers considering disconnecting, and upsell services while meeting weekly and monthly targets.