Remote Customer Care & Sales Specialist – Retention Focus

Cable One, Inc.; Mississippi; Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Health from Day One

Life insurance

Paid time off

401(k) with match

Tuition reimbursement

Job summary

Cable One, Inc. is hiring a Customer Care and Sales Advisor I to assist customers with billing questions, service scheduling, and product changes. The role blends service and sales skills, focusing on caring for customers and protecting relationships.

You will listen empathetically, respond clearly, and grow into handling more complex issues while promoting Sparklight products and services. This entry-level position emphasizes customer satisfaction and team collaboration.

Qualifications

• Ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrate patience and professionalism in all customer interactions.
• Strong communication and active listening skills.
• Remain composed and empathetic in high-pressure situations.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts and procedures.
• Perform entry-level sales and support tasks within a designated region.
• Respond to inbound customer inquiries via phone or ticketing systems with personalized communication.
• Ask questions to understand customer needs, showing empathy and respect.
• Handle tasks such as disconnects, billing info, and scheduling service remotely.
• Input orders accurately and efficiently, building rapport to upsell services.
• Meet or exceed weekly and monthly sales activity goals.
• Follow approved scripts to ensure consistent communication.

Skills

Fact-finding questions

Patience

Active listening

Empathy under pressure

Physical stamina

Education

High School Diploma or GED

Job description

Cable One, Inc. is hiring a Customer Care and Sales Advisor I to assist customers with billing questions, service scheduling, and product changes. The role blends service and sales skills, focusing on caring for customers and protecting relationships.

You will listen empathetically, respond clearly, and grow into handling more complex issues while promoting Sparklight products and services. This entry-level position emphasizes customer satisfaction and team collaboration.