Retention & Customer Solutions Advisor

Cable One, Inc.; Town of Texas (WI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sparklight, a Cable One brand, is seeking a Customer Care and Sales Advisor I to be the friendly voice and solutions partner for our customers. You will help with billing, schedule service, and guide product changes while building trust by listening empathetically and communicating clearly.

As you grow, you’ll handle more complex issues—retaining customers considering disconnecting and matching needs with the right products and services—emphasizing care and relationship value.

Qualifications

• High School Diploma or GED required.
• Ability to ask fact-finding questions to identify solutions.
• Patience and professionalism in all interactions.
• Working knowledge of Cable One products and services.
• Ability to stay composed in high-pressure situations.

Responsibilities

• Learn and apply retention sales and customer care concepts and procedures.
• Respond to inbound inquiries via phone or ticketing systems with empathy.
• Address disconnect requests, provide billing info, and schedule service appointments.
• Input orders accurately and upsell additional services when appropriate.
• Meet or exceed weekly and monthly sales activity goals.

Skills

Active listening

Communication

Sales

Customer service

Upselling

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, is seeking a Customer Care and Sales Advisor I to be the friendly voice and solutions partner for our customers. You will help with billing, schedule service, and guide product changes while building trust by listening empathetically and communicating clearly.

As you grow, you’ll handle more complex issues—retaining customers considering disconnecting and matching needs with the right products and services—emphasizing care and relationship value.